CNY Veterinary Medical Services at 15 Seymour Lane in Westmoreland, New York

Customer Reviews about CNY Veterinary Medical Services

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  My dog was in need of emergency medical assistance, though he is not a patient here I still reached out in hopes of soaring my poor old11 year old boxer from suffering but they refused to see him....they should be ashamed of themselves for not trying to help any animal in need in emergencies. Shame shame shame on you for not being a good veterinary practitioner.
  October 14, 2017

  by Grace Duffney
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  The way this facility is run is truly awful. The staff members are uneducated, often forgetting to schedule necessary follows up noted by Dr's, they didn't even provide discharge instructions when my dog was sedated for a procedure! I had to ask for them, and the Dr's were too busy to provide I assume, or even a technician with the proper expertise wasnt available! I had to follow up a week later as I was given no guidance as to what to expect, how to care, or how long the medicine lasted, etc. Just truly shocking how careless the staff can be, as other reviewers have commented. You feel like a number here, no personalized care or attention given. They are likely under staffed, but, we are paying a small fortune for services, and deserve the proper attention and care, nonetheless. Additionally, I have NEVER been given a correct quote for a procedure over the phone. Literally every single time I've called to verify a cost, (which I do several times), the info is different & conflicts with last call, etc. And, when I brought this to the Vets ATTN to inquire if they could honor a previous quote I was given, they denied it, trying to make excuses that the woman I spoke to 1st was "new". How about doing whats right on behalf of your customers & having morals, integrity and ethics? That's what gets customer loyalty. I will never go back here. Denied to waive a 50 fee for a mis-quote for Euthanasia, in which I was pro-active and asked all the right questions to ascertain if I could afford it. It is hard enough as it is dealing w/ the loss of a loved pet, but you refuse to waive a measly 50 for a repeat customer as your employee provided incorrect info? Speaks volumes of their ethics and how they value their customers. Just a number here, folks! Majorly Disappointing. :( Oh, and I like how they make an half a** attempt to comment on public forum to ask you to email or call to further discuss, that is a joke, as I have already taken that approach 4 times! You refused to treat me like I was valued, or hear my voice or concerns, but yet you come out here to leave comments in public to make it seem like you truly care. I'll save anyone doing research ahead of time, NO, they do NOT, the VETS themselves are the ones whom denied my request to waive a fee for mis-quote. I guess 50 was worth losing a customer with other pets we bring to your office. I urge anyone to look for a compassionate, proper'y run facility, with educated staff and Doctors that treat you like more than a number.
  February 11, 2017

  by Lynn

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About CNY Veterinary Medical Services in Westmoreland